Mobile@Work is MobileIron's primary end-user facing app, and the entry point to the MobileIron brand. I recently redesigned it entirely to make it a full-service device management app that enables employees to act on their own devices. I was responsible for the end-to-end design of the product, including the research phase to figure out what features would make the app successful, followed by concept generation, workflow design, and visual design.
Mobile@Work began as a settings and diagnostics app for IT admins to help users manage their devices.
Once we decided to upgrade the app, our goal was to ‘promote user choice and IT peace of mind.’ But what does that mean? What should this app be? I put my researcher hat on, and engaged in various customer conversations, sent out surveys and organized card-sorting activities to figure out how the Mobile@Work app can help make organizations Mobile First. I enlisted the help of our employees and put up an app-map of Mobile@Work to gauge their input. I learned a lot and found that most insights centered on three main topics: Onboarding and Enablement, Apps and Access, and Information & Troubleshooting.
From there, I crafted concepts around user goals related to these three topics and presented them to the product manager, UX and development team. That’s when we officially transitioned Mobile@Work from a settings app, to a full service device management app. The app now gives the users visibility into the status of their other devices, and enable them to act on their devices if lost or stolen. Self-sufficient employees means less help desk calls!
Mobile@Work has evolved into an end-user centric self-service app that enables employees to manage their own devices. It distributes control over devices between IT and employee, such that employees can be self-sufficient.